Our Policies & Procedures

These policies apply to our UK nursery settings and explain how we keep children safe, support their wellbeing and work in partnership with families. Select a policy below to read more. Branch-specific information may vary, and copies are available from your nursery manager.

Safeguarding and Child Protection Policy – How concerns are identified, recorded, reported and referred, including the role of the Designated Safeguarding Lead.

Attendance and Child Absence Policy – What to do if your child misses a day.

Medication Policy – Steps to take if your child is sick.

Safe Sleep Policy – Our safe sleeping arrangements and monitoring procedures.

Food & Drink Policy – Healthy meals, allergies, choking prevention and hydration.

SEND Policy – How we support children with special educational needs and disabilities.

Uncollected Children – Steps to follow if a child is not picked up on time.

Health and Safety Policy – How we maintain a safe and healthy nursery environment.

Illness and Emergency Policy – Procedures to manage illnesses, emergencies, and urgent medical situations.

Behaviour Management Policy – How we promote positive behaviour using consistent, age-appropriate guidance.

Inclusion, Diversity, and Equality Policy – How we create an inclusive environment where every child and family is valued.

Parents Complaints Procedure – How parents can raise concerns and how complaints are investigated.

General Data Protection Regulation Policy – How we protect and manage personal information.

Settling-In Procedure – How we help children and families settle comfortably into nursery life.

Transitions Policy – How we support children when moving between rooms, settings or into school.

Late and Non-Collection Policy – Procedures to follow if a child is collected late or not collected at all.

Fees and Payments Policy – Nursery fees, payment dates, notice requirements and other financial terms.

Emergency Evacuation Procedure – Steps to follow in case of an emergency or evacuation.

Sun Protection Policy – Measures to protect children from sun exposure.

Photography and Digital Images Policy – Guidelines for taking, storing, and sharing images of children.